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Ultimate question 2.0

Reichheld, Fred

Ultimate question 2.0 [Text] Fred Reichhaeld and Rob Markey - Boston Harvard Business Review Press 2011 - xi, 290p.

ISBN: 9781422173350 995.00

Subjects--Topical Terms:
Employee loyality
Consumer satisfaction
Customer loyalty
Customer relations
Employee motivation
Success in business
General Books
Leadership

Dewey Class. No.: 658.872 H / REI-U

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Ultimate question 2.0