Scoring points : how Tesco continues to win customer loyalty /

Humby, Clive.

Scoring points : how Tesco continues to win customer loyalty / Clive Humby, Terry Hunt and Tim Phillips. - 2nd ed. - London ; Philadelphia : Kogan Page Limited, 2008, - x, 294 p. :

Includes index.

9780749453381


Tesco (Firm)--History--20th century.


Customer loyalty programs--Case studies.

658.812 / HUM-S
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