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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /

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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson ... [et al.]. - New York : McGraw-Hill, 2005. - xviii, 284 p. :

Includes bibliographical references (p. 271-272) and index.

ISBN: 0071446524 (pbk.)

Nat. Bib. Agency Control No.: 012962693 Uk

Subjects--Topical Terms:
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.

Dewey Class. No.: 303.69 / PAT-C

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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /