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Customer mania : it's never too late to build a customer-focused company /

Blanchard, Ken

Customer mania : it's never too late to build a customer-focused company / Ken Blanchard and Jim Ballard and Fred Finch. - New Delhi : HarperCollins , 2004. - x, 194 p. ;

Subjects--Topical Terms:
Customer services-Management
Yum! Brands (Firm)
Customer services
Success in business
Customer relations

Dewey Class. No.: 658.812 / BLA-C

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Customer mania : it's never too late to build a customer-focused company /