Customer in the boardroom ? : crafting customer-based business strategy

Bijapurkar, Rama

Customer in the boardroom ? : crafting customer-based business strategy [Text] Rama Bijapurkar - New Delhi SAGE 2012 - xxii, 232 p.

Includes bibliographical references and index

9788132106357 495.00


Customer relations - Management
Strategic planning

658.4012 / BIJ-C
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