TY  - BOOK
AU  - harvard business series
TI  - managing difficult interactions
SN  - 9781422125083
U1  - 658.4053 H 
PY  - 2008///
PB  - Harvard business school press 
KW  - Conflict management
KW  - Harvard Collection
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Interpersonal confrontation
KW  - Interpersonal conflict
ER  -