TY  - BOOK
AU  - MICHELLI, A JOSEPH
TI  - THE NEW GOLD STANDARD
U1  - 658.4092 
PY  - 2008///
PB  - Tata Mcgraw Hill
KW  - Corporate culture - Leadership
KW  - Customer services - Leadership
KW  - General Books
KW  - Ritz-Carlton Hotels (Firm) - Management
KW  - Success in business
KW  - Total quality management
ER  -