TY  - BOOK
AU  - GULATI, RANJAN
TI  - RE: ORGANISE FOR RESILIENCE
SN  - 9781422117217
U1  - 658.812 H 
PY  - 2009///
PB  - Harvard business school press 
KW  - Customer services
KW  - Harvard Collection
KW  - Organizational Change
ER  -