TY  - BOOK
AU  - cramm, susan
TI  - 8 things we hate about IT
SN  - 9781422131664
U1  - 004.0684 H 
PY  - 2008///
PB  - Harvard business school press 
KW  - Business enterprises - Computer networks
KW  - Harvard Collection
KW  - Information technology - Management
KW  - Management information systems
ER  -