TY  - BOOK
AU  - harvard business series
TI  - When people are the problem, what to do?
SN  - 9781591397137
U1  - 658.3045 H 
PY  - 2005///
PB  - Harvard business school press 
KW  - Conflict management - Problems, exercises, etc
KW  - Harvard Collection
KW  - Interpersonal relations - Problems, exercises, etc
KW  - Personnel management - Problems, exercises, etc
ER  -