TY  - BOOK
AU  - Byham, William C
TI  - zapp: the power of empowerment
SN  - 9780091749224
U1  - 650.13 
PY  - 2008///
PB  - Mc graw Hill
KW  - Communication in management
KW  - General Books
KW  - Interpersonal relations
ER  -