TY  - BOOK
AU  - Johnston, Robert
AU  - Clark, Graham
AU  - Shulver, Michael
TI  - Service operations management : improving service delivery
SN  - 9789386873309
U1  - 658 JOH-S 
PY  - 2018///
CY  - Noida
PB  - Pearson
KW  - Customer services - Management
KW  - Service industries - Management
ER  -