TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield, Glen H
AU  - Michna, Mary Besterfield
TI  - Total quality management
SN  - 9789352865291
U1  - 658.4013 BES-T 
PY  - 2019///
CY  - Noida
PB  - Pearson
KW  - Operations Management
KW  - Total quality management
ER  -