TY  - BOOK
TI  - Dealing with difficult people
SN  - 1591396344
U1  - 658.3045 
PY  - 2005///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Conflict management
KW  - Problem employees
KW  - Emotional intelligence
KW  - Problem solving
KW  - Work - Psychological aspects
ER  -