TY  - BOOK
AU  - Gulati, Ranjay
TI  - Reorganize for resilience : putting customers at the center of your business
SN  - 9781422117217
U1  - 658.812 
PY  - 2009///
CY  - Boston 
PB  - Harvard Business Press
KW  - Customer relations
KW  - Customer services
KW  - Organizational change
KW  - Business
ER  -