TY  - BOOK
AU  - Lundin, Stephen C.
AU  - Paul, Harry
AU  - Christensen, John
TI  - Fish! : : a remarkable way to boost morale and improve results 
SN  - 9780340836217
U1  - 658.314 
PY  - 2000///
CY  - London
PB  - Hodder and Stoughton
KW  - Employee motivation
KW  - Customer services
KW  - Washington (State) - Seattle
KW  - Attitude change
ER  -