TY  - BOOK
AU  - Hiebeler,Robert
AU  - Kelly,Thomas B.
AU  - Ketteman,Charles
ED  - Arthur Andersen & Co.
TI  - Best practices: building your business with customer-focused solutions 
SN  - 0684834537
U1  - 658.812 21
PY  - 1998///
CY  - New York, NY
PB  - Simon & Schuster
KW  - Customer services - Management - Case studies.
KW  - Customer services - Quality control - Case studies
KW  - Industrial management - Case studies
N1  - "Arthur Andersen."; Includes index
ER  -