TY  - BOOK
AU  - author
AU  - Grenny,Joseph
AU  - McMillian,Ron
AU  - Switzler,Ai
TI  - Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior 
SN  - 0071446524 (pbk.)
U1  - 303.69 22
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal confrontation
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Communication in management
KW  - Communication in organizations
N1  - Includes bibliographical references (p. 271-272) and index
ER  -