TY  - BOOK
AU  - Whiteley,Richard C.
AU  - Hessan,Diane
TI  - Customer centered growth: five proven strategies for building competitive advantage 
SN  - 0712677127
U1  - 658.812 
PY  - 1996///
CY  - Reading, Mass.
PB  - Addison-Wesley Pub.
KW  - Consumer satisfaction
KW  - Competition
KW  - Strategic planning
ER  -