00571nam a22001817a 4500 OSt 240202b1993 |||||||| |||| 00| 0 eng d 0814402038 658.562 BEC-U Bechtell, Michele L. Untangling organizational gridlock : strategies for building a customer focus / Michele L. Bechtell. New York : ASQC Quality Press , 1993. xxv, 347 p. ; Total quality management. Customer services. Organizational effectiveness. ddc BK 20260 20260 0 0 ddc 0 0 SOBD SOBD 2024-02-02 0 658.562 BEC-U1 SD1922 2024-02-02 1 2024-02-02 BK