TY  - BOOK
AU  - Johnston, Robert
AU  - Shulver, Michael
AU  - Slack, Nigel
AU  - Clark, Graham
TI  - Service operations management: improving service delivery 
SN  - 9789356067400
U1  - 658 
PY  - 2023///
CY  - Chennai
PB  - Pearson
KW  - Customer services - Management
KW  - Service industries - Management
ER  -