TY  - BOOK
AU  - Chowdhary, Subir
TI  - The ice cream maker: an inspiring tale about making quality the key ingredient in everything you do 
SN  - 9780385519779
U1  - 658.562 
PY  - 2005///
CY  - New York
PB  - Currency Doubleday
KW  - Total quality management
KW  - Total quality control
KW  - Management-Employee participation
KW  - Customer relations
ER  -