TY  - BOOK
AU  - Whiteley, Richard
AU  - Hessan, Diane
TI  - Customer centered growth: five proven strategies for building competitive advantage
SN  - 9780712677127
U1  - 658.812 
PY  - 1996///
PB  - Century Business
KW  - Customer services
KW  - Competition
KW  - Consumer satisfaction
KW  - Strategic planning
KW  - Customer relations
KW  - Marketing
ER  -