TY  - BOOK
AU  - ramaswai rohit
TI  - design and management of service process
SN  - 9780201633832
U1  - 658.812 
PY  - 1996///
PB  - addison wesley
KW  - Customer services - Management
KW  - Production planning
KW  - Service industries - Quality control
KW  - Total quality management
ER  -