000			00493nam a22001811a 4500
008			220501s1984 xx 000 0 eng d
020			_a9780070145306 _c0.00
040			_aSOIL (School of Inspired Leadership)
082			_a658.562 _bCRO-Q
100			_aCROSBY, B. PHILIP
245			_aQUALITY WITHOUT TEARS _h[Text]
260			_bTata Mcgraw Hill _c1984
300			_a201
650			_aManagement
650			_aQuality assurance
650			_aTotal quality management
942			_2ddc _cBK
999			_c13639 _d13639