000 00602nam a22002171a 4500
008 220501s2007 xx 000 0 eng d
020 _c499.00
040 _aSOIL (School of Inspired Leadership)
082 _a658.8
_bLOV-S
100 _aLovelock, Christopher
245 _aServices marketing
_h[Text]
250 _b6th ed
260 _bPHI
_c2007
300 _a637
650 _aCustomer services - Marketing
650 _aMarketing - Management
650 _aProfessions - Marketing
650 _aRelationship marketing
650 _aService industres - Marketing
942 _2ddc
_cBK
_08
999 _c14841
_d14841