| 000 | 00494nam a22001931a 4500 | ||
|---|---|---|---|
| 008 | 220501s2008 xx 000 0 eng d | ||
| 020 | _c450.00 | ||
| 040 | _aSOIL (School of Inspired Leadership) | ||
| 082 |
_a658.8 _bZEI-S |
||
| 100 | _aZeithaml, Valarie | ||
| 245 |
_aServices marketing _h[Text] |
||
| 250 | _a4th ed | ||
| 260 |
_bTMH _c2008 |
||
| 300 | _a743pg | ||
| 650 | _aCustomer services | ||
| 650 | _aMarketing | ||
| 650 | _aService industries - Marketing | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c14842 _d14842 |
||