| 000 | 00463nam a22001811a 4500 | ||
|---|---|---|---|
| 008 | 220501s1996 xx 000 0 eng d | ||
| 020 | _c0.00 | ||
| 040 | _aSOIL (School of Inspired Leadership) | ||
| 082 |
_a658.8 _bZEI-S |
||
| 100 | _aZeithaml, Valarie | ||
| 245 |
_aSERVICES MARKETING _h[Text] |
||
| 260 |
_bPrentice Hall _c1996 |
||
| 300 | _a549 | ||
| 650 | _aCustomer services | ||
| 650 | _aMarketing | ||
| 650 | _aServices marketing | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c14843 _d14843 |
||