| 000 | 00641nam a22001931a 4500 | ||
|---|---|---|---|
| 008 | 220501s2006 xx 000 0 eng d | ||
| 020 |
_a9781844808137 _c0.00 |
||
| 040 | _aSOIL (School of Inspired Leadership) | ||
| 082 |
_a658.8 _bHOF-S |
||
| 100 | _aHoffman, K. Douglas | ||
| 245 |
_aServices Marketing: concepts, strategies and cases _h[Text] _cK. Douglas Hoffman ... (et al.) |
||
| 260 |
_aAustralia _bCengage Learning _c2006 |
||
| 300 | _axxii, 624 | ||
| 650 | _aCustomer services - Management | ||
| 650 | _aMarketing | ||
| 650 | _aService industries - Marketing | ||
| 650 | _aService industries - Management | ||
| 942 |
_2ddc _cBK _01 |
||
| 999 |
_c14846 _d14846 |
||