| 000 | 00749nam a22002531a 4500 | ||
|---|---|---|---|
| 008 | 220501s2011 xx 000 0 eng d | ||
| 020 |
_a9781422173350 _c995.00 |
||
| 040 | _aSOIL (School of Inspired Leadership) | ||
| 082 |
_a658.872 H _bREI-U |
||
| 100 | _aReichheld, Fred | ||
| 245 |
_aUltimate question 2.0 _h[Text] _cFred Reichhaeld and Rob Markey |
||
| 260 |
_aBoston _bHarvard Business Review Press _c2011 |
||
| 300 | _axi, 290p. | ||
| 650 | _aEmployee loyality | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer loyalty | ||
| 650 | _aCustomer relations | ||
| 650 | _aEmployee motivation | ||
| 650 | _aSuccess in business | ||
| 650 | _aGeneral Books | ||
| 650 | _aLeadership | ||
| 700 | _aMarkey, Rob | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c16852 _d16852 |
||