| 000 | 00594nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 220501s2018 xx 000 0 eng d | ||
| 020 | _a9789386873309 | ||
| 082 | _a658 JOH-S | ||
| 100 | _aJohnston, Robert | ||
| 245 | 0 |
_aService operations management : improving service delivery _cRobert Johnston, Graham Clark and Michael Shulver |
|
| 250 | _a4th | ||
| 260 |
_aNoida _bPearson _c2018 |
||
| 300 | _axxii, 462p. | ||
| 650 | _aCustomer services - Management | ||
| 650 | _aService industries - Management | ||
| 700 | _aClark, Graham | ||
| 700 | _aShulver, Michael | ||
| 942 |
_2ddc _cREF _03 |
||
| 999 |
_c18211 _d18211 |
||