000			00639nam a2200217Ia 4500
008			220501s2018 xx 000 0 eng d
020			_a9789353160777
082			_a658.8 ZEI-S
100			_aZeithaml, Valarie A
245		0	_aServices marketing : _bintegrating customer focus across the firm / _cValarie A. Zeithaml
250			_a7th ed.
260			_aChennai : _bMcGraw Hill, _c2018.
300			_axxxvi, 582 p. ;
650			_aCustomer services
650			_aMarketing
650			_aService industries - Marketing
700			_aBitner Mary Jo
700			_aGremler, Dwayne D.
700			_aPandit, Ajay
942			_2ddc _cBK _02
999			_c18287 _d18287