000			00647nam a22002171a 4500
008			220501s2008 xx 000 0 eng d
020			_a9780070660076
082			_a658.8 _bZEI-S
100			_aZeithaml, Valarie
245			_aServices marketing : _bintegrating customer focus across the firm / _cValarie Zeithaml...[et al.]
250			_a4th
260			_aNew Delhi : _bTata McGraw Hill ; _c2008.
300			_axxix, 743 p. ;
650			_aCustomer services
650			_aMarketing
650			_aService industries - Marketing
700			_aBitner, Mary Jo
700			_aGremler, Dwayne D.
700			_aPandit, Ajay
942			_2ddc _cBK
999			_c18691 _d18691