| 000 | 00452nam a22001571a 4500 | ||
|---|---|---|---|
| 008 | 220601s2012 xx 000 0 eng d | ||
| 020 | _a9788177587623 | ||
| 082 |
_a658.812 _bDYC-C |
||
| 100 | _aDyche, Jill | ||
| 245 |
_aCRM handbook: a business guide to customer relationship management _cJill Dychc |
||
| 260 |
_aNoida _bPearson _c2012 |
||
| 300 | _a331p. | ||
| 650 | _aCustomer relations - Management | ||
| 650 | _aMarketing | ||
| 942 |
_2ddc _cBK _01 |
||
| 999 |
_c18848 _d18848 |
||