000			00638nam a22002171a 4500
008			220501s2013 xx 000 0 eng d
020			_a9781259026812
082			_a658.8 _bZEI-S
100			_aZeithaml, Valarie A
245			_aServices marketing: _bintegrating customer focus across the firm / _cValarie A Zeithaml ... [et al.]
250			_a6th
260			_aNew Delhi : _bTMH, _c2013.
300			_axxxii, 711 p. ;
650			_aCustomer services
650			_aMarketing
650			_aService industries - Marketing
700			_aBitner, Mary Jo
700			_aGremler, Dwayne D.
700			_aPandit, Ajay
942			_2ddc _cBK
999			_c18916 _d18916