000			00716nam a22002291a 4500
008			220501s2010 xx 000 0 eng d
020			_a9781422139066
082			_a658.3152 _bNAY-E
100			_aNayar, Vineet
245			_aEmployees first, customers second : turning conventional management upside down _cVineet Nayar
260			_bHarvard Business School Press _c2010 _aBoston
300			_aviii, 198p.
650			_aManagement - Employee participation
650			_aOrganizational change
650			_aCorporate culture
650			_aCustomer relations
650			_aManagement
650			_aHCL Technologies
650			_aIndustrial relations
650			_aSuccess in business
942			_2ddc _cBK
999			_c18941 _d18941