000			00556nam a22001937a 4500
003			OSt
008			221228b2009 |||||||| |||| 00| 0 eng d
020			_a9781422117217
082			_a658.812 _bGUL-R
100			_aGulati, Ranjay
245			_aReorganize for resilience : putting customers at the center of your business _cRanjay Gulati
260			_aBoston _bHarvard Business Press _c2009
300			_a270p.
650			_aCustomer relations
650			_aCustomer services
650			_aOrganizational change
650			_aBusiness
942			_2ddc _cBK
999			_c18952 _d18952