| 000 | 00863nam a22002537a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20230102105003.0 | ||
| 008 | 230102b1998 |||||||| |||| 00| 0 eng d | ||
| 020 | _a0684834537 | ||
| 082 | 0 | 0 |
_221 _a658.812 _bHIE-B |
| 100 | 1 | _aHiebeler, Robert. | |
| 245 | 1 | 0 |
_aBest practices : _bbuilding your business with customer-focused solutions / _cRobert Hiebeler, Thomas B. Kelly, and Charles Ketteman . |
| 260 |
_aNew York, NY : _bSimon & Schuster, _c1998. |
||
| 300 | _a240 p. ; | ||
| 500 | _a"Arthur Andersen." | ||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services - Management - Case studies. | |
| 650 | 0 | _aCustomer services - Quality control - Case studies. | |
| 650 | 0 | _aIndustrial management - Case studies. | |
| 700 | 1 | _aKelly, Thomas B. | |
| 700 | 1 | _aKetteman, Charles. | |
| 710 | 2 | _aArthur Andersen & Co. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c19097 _d19097 |
||