| 000 | 00939nam a22002777a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20230102154114.0 | ||
| 008 | 230102b2005 |||||||| |||| 00| 0 eng d | ||
| 016 | 7 |
_a012962693 _2Uk |
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| 020 | _a0071446524 (pbk.) | ||
| 082 | 0 | 0 |
_222 _a303.69 _bPAT-C |
| 100 |
_4Patterson, Kerry _aauthor |
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| 245 | 0 | 0 |
_aCrucial confrontations : _btools for resolving broken promises, violated expectations, and bad behavior / _cKerry Patterson ... [et al.]. |
| 260 |
_aNew York : _bMcGraw-Hill, _c2005. |
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| 300 | _axviii, 284 p. : | ||
| 504 | _aIncludes bibliographical references (p. 271-272) and index. | ||
| 650 | 0 | _aInterpersonal confrontation. | |
| 650 | 0 | _aInterpersonal communication. | |
| 650 | 0 | _aInterpersonal relations. | |
| 650 | 0 | _aCommunication in management. | |
| 650 | 0 | _aCommunication in organizations. | |
| 700 | 1 | _aGrenny, Joseph | |
| 700 | 1 | _aMcMillian, Ron | |
| 700 | 1 | _aSwitzler, Ai | |
| 942 |
_2ddc _cBK |
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| 999 |
_c19121 _d19121 |
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