| 000 | 00671nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 240110b2004 |||||||| |||| 00| 0 eng d | ||
| 082 |
_a658.812 _bBLA-C |
||
| 100 | _aBlanchard, Ken | ||
| 245 |
_aCustomer mania : _bit's never too late to build a customer-focused company / _cKen Blanchard and Jim Ballard and Fred Finch. |
||
| 260 |
_aNew Delhi : _bHarperCollins , _c2004. |
||
| 300 | _ax, 194 p. ; | ||
| 650 | _aCustomer services-Management | ||
| 650 | _aYum! Brands (Firm) | ||
| 650 | _aCustomer services | ||
| 650 | _aSuccess in business | ||
| 650 | _aCustomer relations | ||
| 700 | _aBallard, Jim | ||
| 700 | _aFinch, Fred | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c19994 _d19994 |
||