000			00571nam a22001817a 4500
003			OSt
008			240202b1993 |||||||| |||| 00| 0 eng d
020			_a0814402038
082			_a658.562 _bBEC-U
100			_aBechtell, Michele L.
245			_aUntangling organizational gridlock : _bstrategies for building a customer focus / _cMichele L. Bechtell.
260			_aNew York : _bASQC Quality Press , _c1993.
300			_axxv, 347 p. ;
650			_aTotal quality management.
650			_aCustomer services.
650			_aOrganizational effectiveness.
942			_2ddc _cBK
999			_c20260 _d20260