| 000 | 00549nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 240226b2000 |||||||| |||| 00| 0 eng d | ||
| 020 | _a0471720348 | ||
| 082 |
_a658.8 _bGRO-S |
||
| 100 | _aGronroos, Christian | ||
| 245 |
_aService management and marketing : _ba customer relationship management approach / _cChristian Gronroos. |
||
| 250 | _a2nd | ||
| 260 |
_aChichester : _bJohn Wiley & Sons, LTD , _c2000. |
||
| 300 | _ax, 394 p. ; | ||
| 650 | _aService industries-Marketing | ||
| 650 | _aCustomer services. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c20358 _d20358 |
||