000			00628nam a22002177a 4500
003			OSt
008			240523b2023 |||||||| |||| 00| 0 eng d
020			_a9789356067400
082			_a658 _bJOH-S
100			_aJohnston, Robert
245			_aService operations management : _bimproving service delivery / _cRobert Johnston...[et al.]
250			_a5th
260			_aChennai : _bPearson, _c2023.
300			_axxii, 609 p. ;
650			_aCustomer services - Management
650			_aService industries - Management
700			_aShulver, Michael
700			_aSlack, Nigel
700			_aClark, Graham
942			_2ddc _cBK _02
999			_c20579 _d20579