000			00715nam a22002291a 4500
008			220501s1996 xx 000 0 eng d
020			_a9780712677127 _c0.00
040			_aSOIL (School of Inspired Leadership)
082			_a658.812 _bWHI-C
100			_aWhiteley, Richard
245			_aCustomer centered growth: five proven strategies for building competitive advantage _h[Text] _cRichard Whiteley and Diane Hessan
260			_bCentury Business _c1996
300			_ax, 320
650			_aCustomer services
650			_aCompetition
650			_aConsumer satisfaction
650			_aStrategic planning
650			_aCustomer relations
650			_aMarketing
700			_aHessan, Diane
942			_2ddc _cBK
999			_c3682 _d3682