000			00611nam a22001811a 4500
008			220501s2012 xx 000 0 eng d
020			_a9788132106357 _c495.00
040			_aSOIL (School of Inspired Leadership)
082			_a658.4012 _bBIJ-C
100			_aBijapurkar, Rama
245			_aCustomer in the boardroom ? : crafting customer-based business strategy _h[Text] _cRama Bijapurkar
260			_aNew Delhi _bSAGE _c2012
300			_axxii, 232 p.
500			_aIncludes bibliographical references and index
650			_aCustomer relations - Management
650			_aStrategic planning
942			_2ddc _cBK
999			_c3685 _d3685