| 000 | 00580nam a22001931a 4500 | ||
|---|---|---|---|
| 008 | 220501s1996 xx 000 0 eng d | ||
| 020 |
_a9780201633832 _c0.00 |
||
| 040 | _aSOIL (School of Inspired Leadership) | ||
| 082 |
_a658.812 _bRAM-D |
||
| 100 | _aramaswai rohit | ||
| 245 |
_adesign and management of service process _h[Text] |
||
| 260 |
_baddison wesley _c1996 |
||
| 300 | _a424 | ||
| 650 | _aCustomer services - Management | ||
| 650 | _aProduction planning | ||
| 650 | _aService industries - Quality control | ||
| 650 | _aTotal quality management | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3934 _d3934 |
||