| 000 | 00583nam a22001931a 4500 | ||
|---|---|---|---|
| 008 | 220501s2009 xx 000 0 eng d | ||
| 020 |
_a9781422140277 _c360.00 |
||
| 040 | _aSOIL (School of Inspired Leadership) | ||
| 082 |
_a658.812 H _bHAR- |
||
| 100 | _aharvard business series | ||
| 245 |
_aDo you want to keep your customers forever _h[Text] |
||
| 260 |
_bHarvard business school press _c2009 |
||
| 300 | _a85 | ||
| 440 | _aHarvard business review classics | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer loyalty | ||
| 650 | _aCustomer equity | ||
| 942 |
_2ddc _cBK _01 |
||
| 999 |
_c4233 _d4233 |
||