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Service operations management : improving service delivery

Johnston, Robert

Service operations management : improving service delivery Robert Johnston, Graham Clark and Michael Shulver - 4th - Noida Pearson 2018 - xxii, 462p.

ISBN: 9789386873309

Subjects--Topical Terms:
Customer services - Management
Service industries - Management

Dewey Class. No.: 658 JOH-S

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Service operations management : improving service delivery