Service operations management : improving service delivery (Record no. 18211)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00594nam a2200193Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220501s2018 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789386873309 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 JOH-S |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 245 #0 - TITLE STATEMENT | |
| Title | Service operations management : improving service delivery |
| Statement of responsibility, etc | Robert Johnston, Graham Clark and Michael Shulver |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Noida |
| Name of publisher, distributor, etc | Pearson |
| Date of publication, distribution, etc | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent / Pages | xxii, 462p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services - Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries - Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark, Graham |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shulver, Michael |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Reference Books |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | 3 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Copy number | Bill Date | Koha item type | Total Checkouts | Date last borrowed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S1 | 001514 | 01/07/2022 | 1 | 01/07/2022 | Reference Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S2 | 001515 | 28/09/2024 | 2 | 01/07/2022 | Books | 1 | 16/09/2024 | |||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S3 | 002182 | 01/07/2022 | 3 | 01/07/2022 | Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S4 | 002183 | 01/07/2022 | 4 | 01/07/2022 | Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S5 | 002184 | 01/07/2022 | 5 | 01/07/2022 | Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S6 | 002185 | 01/07/2022 | 6 | 01/07/2022 | Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S7 | 002186 | 01/07/2022 | 7 | 01/07/2022 | Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S8 | 002187 | 01/07/2022 | 8 | 01/07/2022 | Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S9 | 002188 | 01/07/2022 | 9 | 01/07/2022 | Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S10 | 002189 | 01/07/2022 | 10 | 01/07/2022 | Books | |||||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S11 | 002190 | 21/08/2023 | 11 | 01/07/2022 | Books | 1 | 09/08/2023 | |||||
| SOBD Library | SOBD Library | 10/06/2022 | Vedi Books | 658 JOH-S12 | 002191 | 19/06/2025 | 12 | 01/07/2022 | Books | 1 | 27/04/2023 |