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Untangling organizational gridlock : strategies for building a customer focus /

Bechtell, Michele L.

Untangling organizational gridlock : strategies for building a customer focus / Michele L. Bechtell. - New York : ASQC Quality Press , 1993. - xxv, 347 p. ;

ISBN: 0814402038

Subjects--Topical Terms:
Total quality management.
Customer services.
Organizational effectiveness.

Dewey Class. No.: 658.562 / BEC-U

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Untangling organizational gridlock : strategies for building a customer focus /